Bernadette

Work Experience

My  Working Career Path

Hubstaff Data Analyst

Sept 2018 - May 2019

Everyday checking of hubstaff screenshots, analyzing activities and timing of all company staff. Making appropriate judgement and reports.

WordPress Article Posting

May - August 2018 ( Freelance )

Posting article in Chinese language using google translator. Adding appropriate image and inserting link and keywords within the content.

Data Miner

March-May 2018

Digging websites to fill in the spreadsheet. Details such as email, contact numbers, address, contact person and other important information.

Lead Researcher

November 2011-October 2017

Courthouse lead research for structured settlements and court documents processing. Data entry and data mining using tools such as Vtger CRM, Thunderbird, Dropbox, Teamviewer, VPN,  and web research tools.

Sales Account Specialist

October 2013 - June 2016

    Adhere to standards of quality and service as well as all compliance requirements
    Completed routine and complex account updates to resolve problems
    Politely assisted customers in person and via telephone
    Answered product and services questions with up to date knowledge of sales and promotions
    Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis
    Developed reputation as an efficient service provider with high levels of accuracy
    Submits monthly sales report, inventory and sales agent productivity
    Develop strategies and promotion to increase sales and agents motivation.

Shop Supervisor

July 2009 - April 2010

    Investigated and resolved customer inquiries and complaints in an emphatic manner
    Cross-trained and backed up customer service managers
    Adhered to all confidentiality requirements at all times
    Met all customer call guidelines including service levels, handle time and staff productivity
    Solved unresolved customer issues
    Promptly responded to inquiries and request from prospective customers
    Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
    Scheduled staff shifts and break.
    A strong leader of customer support staff
    Trained staff on operating procedures and company services
    Developed highly emphatic client relationships and earned a reputation for exceeding service standard goals
    Maintained up-to-date knowledge of product and service changes
    Managed work flow to exceed quality service goals

Executive Assistant / Store Manager

November 2003 - January 2008

    Established operational objectives and work plans and delegated assignments to subordinate managers
    Completed staff performance reviews each quarter, offering raise and recommendations for promotion
    Strengthened company’s business by leading implementation of quality salon and spa services
    Trained, coached and mentored staff to ensure smooth adaption of new machines and procedures.
    Implemented innovative programs to increase employee ’s loyalty.
    Developed and rolled out new policies
    Hired and trained staff in the absence of the supervisors.
    Coordinates and schedule travel and employees vacation and leaves.
    Arrange business meeting and schedule to different offices for the business owner.

Job Title, Company

January 2023 - June 2025

Job Title, Company

January 2023 - June 2025

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